Have you ever read a feature (online or in print) that claimed to offer two views of the same idea, topic or product? There are all kinds of examples of this “two sides of same coin” column in a wide variety of publications. But upon reading them, frequently the questions asked are not the same…
I’m a firm believer in quality customer service! I believe that in order for any business to build its brand, retain its existing customers and find new ones, it must be responsive to what the customer says about them and asks of them. This does not mean that a business must take action to every…
On a New York commuter train last week the two strangers sitting across from me became engaged in a career discussion. The gentleman, casually dressed, older, appeared close to retirement age; the woman also casually dressed, appeared to be in her early 30’s. It was just simple commuter banter – small talk. The man was…
Whether you are a new graduate looking for your first major gig, or an experienced professional who has been laid off, open and honest communication with your network of family, friends and industry peers is your best bet for making headway in your job search. It is not uncommon to feel withdrawn when you’re out…
So you managed to get through 2008 without laying anyone off. You’ve tightened budgets, cut back on spending, held your own against your competition, and even earned a profit. Congratulations! But 2009 looks like it will require additional belt tightening. You recognize the loyalty of your staff, and you’ve tried to reward them, but you’re…
Well, you can, but it’ll cost you! Possibly big time! That cell phone in your pocket or purse, excellent tool that it is, can cost you a job! Especially if it goes off at an inopportune time like an interview, or even while waiting for that all-important meeting. Do I really need to remind you…
Got a call recently from a former associate who told me he was being laid off at the end of the month. At the time of his call, he had 2 weeks remaining on the job, and he was just starting to reach out to his network. Because he works for a nonprofit organization, I…
