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One of the most important aspects of customer service is the ability to actively listen to customers and their concerns about your business, service or product. This responsibility falls to everyone in every company! However, the inability or refusal to listen and effectively respond to the concerns or complaints of customers can be the death knell for any business. It’s not that the customer is always right – too often the customer is NOT right. But they have a perspective on what a business does and how they act, perform, or support what they sell that can not be fully understood and recognized when you own or operate the business.

A customer’s use of a product or service creates an implied contract between them and the one providing that product or service. Money is exchanged. It is further implied that there will be certain level of quality provided in exchange for that money. Unfortunately, when the quality quotient is not met it leaves a bad taste in the mouth of the one who paid for that product or service.

It stands to reason that the maker/provider wants their consumers to like what they do. Consumers and businesses benefit when positive feedback is provided. However, what happens when the one providing that service or product doesn’t place the same value on your experience with their goods? What happens when they don’t want  ....  (read more:  https://hanklondon.com/denial/)

Every few weeks we pose a question you might get asked during an interview and a suggestion on how you might formulate your answer. 

This week’s question:

Do you prefer staff or line (evolving or repetitive) work?

You might be asked this question at a job fair (yes, they still have them!), or in a situation where the kind of work you’re looking for isn’t clear to the interviewer. This can happen when you use a generic resume without a specific Objective, a company is trying to fill a lot of different positions at the same time, or the interviewer wants to better understand where you might fit in. With this query, the interviewer is really asking is it your preference to work collaboratively with others, or to work on the same task(s) repetitively and possibly in isolation. Of course, only you can answer this question, but regardless of your preference, state it briefly and clearly, without further explanation. You don’t want to give your interviewer something to be judgmental about unnecessarily, nor do you want to create more questions in their mind.

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To see previous installments of

Tough Interview Questions and Answers,

click here

(Most recent are at the Bottom of the list.)