One of the most important aspects of customer service is the ability to actively listen to customers and their concerns about your business, service or product. This responsibility falls to everyone in every company! However, the inability or refusal to listen and effectively respond to the concerns or complaints of customers can be the death…
Not too long ago at a modest dinner restaurant in a small coastal town, I encountered a waitress named Shelly. Full of energy and a desire to provide quality customer service, Shelly was friendly but completely professional from the first interaction to last. It was apparent that she took her job seriously and was dedicated…
Among the many business-related side effects of life during the Coronavirus Pandemic have been the attempts by businesses to minimize humans coming into contact with items that others have touched. As effective or ineffective as this approach may have been in reducing the spread of the virus, it has turned into a lingering trend that…
No Contract, No Service! One of the things that has been bothering me of late is the number of service providers who believe they are too important or too good to speak with prospective customers before a contract is signed. In other words, no contract, no service! “No, I can’t give you an estimate…
Among the hardest hit industries during the pandemic have been the restaurant and hospitality workers. In California alone, nearly one million people have lost their restaurant jobs. This includes wait and bussing staff, chefs, line cooks, hostesses and management. Stay at home orders around the country necessitated the closure of all restaurants, with a few…
With the largest segment of the population reaching what many thought would be their retirement years, it’s not always clear if the Boomer generation will settle quietly into non-work mode, or continue to seek out new employment opportunities. Certainly for some, retirement is the plan; no work, just trying to find ways to explore their…
