Category: customer service

Denial

One of the most important aspects of customer service is the ability to actively listen to customers and their concerns about your business, service or product. This responsibility falls to everyone in every company! However, the inability or refusal to listen and effectively respond to the concerns or complaints of customers can be the death…

Partners In Wellness

Who are your partners in wellness?  Surely your doctors, their nurses and support staff.  But do you also consider your local pharmacist a partner in your wellness?  After all, “Ask your pharmacist about …,” is one of the most oft repeated phrases in advertising because the manufacturers of prescription drugs and over-the-counter health goods know…

No Holiday at the Inn!

Was recently discussing customer service issues and experiences when the question came up:  Would you feel guilty if an employee was fired because of the poor customer service you experienced?  Obviously, the answer depends on the circumstances of the employee’s errors; the punishment should fit the crime.  Customer service is the lifeblood of so many…