Month: April 2012

No Holiday at the Inn!

Was recently discussing customer service issues and experiences when the question came up:  Would you feel guilty if an employee was fired because of the poor customer service you experienced?  Obviously, the answer depends on the circumstances of the employee’s errors; the punishment should fit the crime.  Customer service is the lifeblood of so many…

Your Privacy Is At Stake!

A recent story in the Wall Street Journal (links below) started a firestorm of reactions across the country from both employers and job seekers, as well as from legal corners and privacy rights groups.  There is a growing trend by employers to demand that applicants provide their logins and security passwords to their Facebook and…