Archive for the 'customer service' Category

Aug 25 2014

Partners In Wellness

Who are your partners in wellness?  Surely your doctors, their nurses and support staff.  But do you also consider your local pharmacist a partner in your wellness?  After all, “Ask your pharmacist about …,” is one of the most oft repeated phrases in advertising because the manufacturers of prescription drugs and over-the-counter health goods know [...]

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Oct 15 2012

Good Sports

Recently, I was talking with a new client who asked about careers in sports.  He told me he played football; competitively but not professionally, while in college. But I was pretty sure he was asking about jobs behind the scenes in pro sports.  As we talked, he revealed himself to be a devoted fan of [...]

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Apr 16 2012

No Holiday at the Inn!

Published byHank under customer service

Was recently discussing customer service issues and experiences when the question came up:  Would you feel guilty if an employee was fired because of the poor customer service you experienced?  Obviously, the answer depends on the circumstances of the employee’s errors; the punishment should fit the crime.  Customer service is the lifeblood of so many [...]

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